Security Center
Your security is our highest priority. Learn how we protect you and how you can protect yourself.
256-Bit SSL Encryption
Every session on HNB Online Banking is protected with bank-grade SSL encryption, the same standard used by the world's largest financial institutions.
24/7 Fraud Monitoring
Our automated systems monitor every transaction around the clock. If something looks unusual, we'll alert you immediately and may place a temporary hold for your protection.
Zero Liability Protection
If an unauthorized transaction occurs on your account and you report it promptly, you will not be held responsible. We make it right, fast.
Multi-Factor Authentication
We verify your identity using multiple factors when you log in from a new device or location, adding an extra layer of protection to your account.
How to protect yourself
Do
- Use a strong, unique password for Online Banking
- Enable account alerts for all transactions
- Review your statements regularly for errors
- Log out fully when using a shared computer
- Keep your contact information up to date
- Report suspicious activity immediately
Never
- Share your password or account number
- Click links in unsolicited emails claiming to be from us
- Access Online Banking on public Wi-Fi without a VPN
- Respond to calls asking for your full card number
- Send money to someone you haven't verified
- Use the same password across multiple sites
Report Fraud
If you believe your account has been compromised or you've been a victim of fraud, act immediately:
24/7 Fraud Hotline: 1-888-751-9911
Sign in to Online Banking and lock your debit or credit card instantly.
Update your Online Banking password immediately if you suspect access was compromised.
Contact the FTC at reportfraud.ftc.gov and your local police department if identity theft is involved.
Phishing & Scam Awareness
HNB CAPITALS will never call, text, or email you asking for your full password, Social Security number, or one-time verification codes. If you receive such a request, do not respond. Hang up or delete the message and call us directly at 1-888-751-9000.
Common scams targeting bank customers include fake check deposits, wire transfer fraud, grandparent scams, and romance scams. When in doubt, call your bank before taking action.